Retail Store Operations Manager Job Vacancy in Chipinge, Zimbabwe – Retail

Job Description

Position: Retail Store Operations Manager

Company: Pick n Pay Zimbabwe

Location: Chipinge, Zimbabwe

Experience: 5+ years in retail management

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail

Department: Store Operations

Salary: SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

Pick n Pay Zimbabwe is a leading retail chain delivering quality groceries, fresh produce, and household essentials across the nation. With a strong commitment to customer satisfaction and community development, the company operates over 30 stores, creating a vibrant shopping experience for millions of Zimbabwe Jobs seekers. The organization prides itself on ethical sourcing, sustainable practices, and empowering local suppliers, making it a cornerstone of the retail landscape in Zimbabwe.

As part of its expansion strategy, Pick n Pay continues to invest in modern store formats and digital solutions, ensuring seamless omnichannel experiences. The Chipinge outlet serves as a vital hub for the surrounding rural communities, offering employment opportunities and contributing to regional economic growth. By joining Pick n Pay, you become part of a dynamic team that values innovation, teamwork, and continuous improvement, aligning with Career Opportunities in Zimbabwe.

Job Overview

The Retail Store Operations Manager will lead the Chipinge store to achieve sales targets, operational excellence, and exceptional customer service. This role involves overseeing daily store activities, managing staff performance, and implementing merchandising strategies that drive profitability. You will collaborate closely with regional managers and corporate support functions to ensure alignment with brand standards and corporate goals. For more information about the company culture, visit Pick n Pay Careers.

Key Responsibilities

• Drive store sales growth by analyzing market trends and executing targeted promotions.
• Manage a team of 30+ staff, including recruitment, training, scheduling, and performance reviews.
• Ensure compliance with health, safety, and regulatory standards to protect customers and employees.
• Maintain optimal inventory levels, coordinate with suppliers, and reduce shrinkage.
• Oversee visual merchandising, planograms, and store layout to enhance shopper experience.
• Prepare and present weekly performance reports to regional leadership.
• Foster a customer‑centric culture that encourages feedback and loyalty.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail POS systems and inventory software.
• Effective communication and interpersonal abilities.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store operations are advantageous and demonstrate a commitment to professional development.

Experience

Applicants must have a minimum of five years’ experience in retail management, preferably within a multi‑store environment. Demonstrated success in achieving sales targets, managing budgets, and leading diverse teams is essential.

Salary

The compensation package ranges from SSP 250,000 to SSP 350,000 per month, commensurate with experience and performance. This competitive salary reflects the importance of the role in driving Employment in Zimbabwe and supporting the company’s growth objectives.

Benefits

• Health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Employee discount on store merchandise.
• Paid annual leave and statutory holidays.
• Performance‑based bonuses and incentives.

Training

• Comprehensive onboarding program covering store operations and brand standards.
• Leadership development workshops and mentorship opportunities.
• Continuous retail technology training to stay ahead of industry trends.
• Access to online learning platforms for skill enhancement.

Working Environment

The Chipinge store offers a collaborative and inclusive workplace where teamwork is celebrated. Employees enjoy a safe, well‑maintained environment with modern facilities, supportive management, and clear pathways for career progression. The role involves both floor‑level interaction and strategic planning, providing a balanced and rewarding experience.

Application Process

Interested candidates should submit their updated CV through the online portal on our website. Ensure your application highlights relevant achievements and aligns with the key responsibilities outlined above. Shortlisted applicants will be contacted for a preliminary interview, followed by a final assessment with senior management.

Equal Opportunity Statement

Pick n Pay Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background. Our hiring practices support Hiring in Zimbabwe and promote fair treatment for every applicant.