Retail Operations Manager Job Vacancy in Chitungwiza, Zimbabwe – Retail

Job Description

Position:Retail Operations Manager

Company:Shoprite Holdings Ltd

Location:Chitungwiza, Zimbabwe

Experience:5+ years in retail operations management

Education:Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 300,000 – SSP 500,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading pan‑African retailer with a strong presence across Southern Africa, including a growing network of stores in Zimbabwe. Known for offering quality products at affordable prices, Shoprite is committed to delivering exceptional customer experiences while fostering sustainable growth in the communities it serves. As part of its expansion strategy, the company continuously seeks talented professionals to drive operational excellence and support its vision of becoming the preferred shopping destination in Zimbabwe. This role contributes directly to the company’s mission and offers a dynamic environment for career advancement, making it an attractive option for those searching for Zimbabwe Jobs and long‑term career development.

Job Overview

The Retail Operations Manager will oversee the day‑to‑day operations of Shoprite’s flagship store in Chitungwiza, ensuring that sales targets, customer service standards, and operational efficiencies are consistently met. Reporting to the Regional Operations Director, you will lead a team of department managers, coordinate with supply chain partners, and implement best practices that enhance store performance. This position is a key component of Shoprite’s growth plan and offers a unique platform to influence retail strategy in a fast‑moving market. For more information about Shoprite’s corporate culture and values, visit https://zimbabwejobsearch.com/.

Key Responsibilities

• Drive store profitability by achieving sales, margin, and cost‑control targets.
• Lead, mentor, and develop a diverse team of department managers and front‑line staff.
• Monitor inventory levels, coordinate with logistics, and ensure optimal stock availability.
• Implement visual merchandising standards and promotional activities to enhance the customer experience.
• Analyze performance data, generate reports, and recommend corrective actions.
• Ensure compliance with health, safety, and regulatory requirements.
• Foster a culture of continuous improvement and employee engagement.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and stakeholder‑management abilities.
• Customer‑centric mindset with a focus on service excellence.
• Ability to work under pressure and meet tight deadlines.

Education

A Bachelor’s degree in Business Administration, Retail Management, Commerce, or a related discipline is required. Relevant certifications in retail operations or supply chain management are advantageous.

Experience

Minimum of five (5) years of progressive experience in retail operations, with at least two (2) years in a supervisory or managerial role overseeing multi‑departmental functions.

Salary

The successful candidate will receive a competitive monthly salary ranging from SSP 300,000 to SSP 500,000, commensurate with experience and qualifications. Performance‑based incentives and bonuses are also part of the remuneration package.

Benefits

• Health and medical insurance coverage.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Transportation allowance.

Training

• Comprehensive onboarding program covering Shoprite’s operational standards.
• Ongoing leadership development workshops.
• Access to e‑learning platforms for continuous skill enhancement.

Working Environment

The role is based in a modern retail facility in Chitungwiza, offering a collaborative atmosphere with a focus on teamwork and innovation. Employees benefit from a safe, inclusive, and supportive workplace that encourages professional growth and recognizes achievements.

Application Process

Interested candidates should submit an online application through the Shoprite Careers portal, attaching an up‑to‑date resume and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and respect, ensuring that every applicant receives equal consideration for employment in Zimbabwe.