Digital Payments Product Manager Job Vacancy in Shamva, Zimbabwe – FinTech

Job Description

Position: Digital Payments Product Manager

Company: Fidelity Bank Zimbabwe

Location: Shamva, Zimbabwe

Experience: 5+ years in product management, preferably in digital payments

Education: Bachelor’s degree in Business, Finance, Computer Science or related field

Employment Type: Full-time

Industry: FinTech

Department: Product Management

Salary: SSP 300,000 – SSP 500,000 per month

Vacancies:1

Company Overview

Fidelity Bank Zimbabwe is a leading financial institution with a strong commitment to innovation and customer centricity. Established in 2004, the bank has grown its footprint across the country, offering a comprehensive suite of retail, corporate, and digital banking solutions. With a focus on leveraging technology to enhance financial inclusion, Fidelity Bank has become a trusted partner for individuals and businesses seeking reliable banking services. The bank’s digital transformation agenda includes the development of cutting‑edge mobile and online platforms, making it an attractive workplace for professionals eager to shape the future of finance in Zimbabwe. As part of its expansion strategy, Fidelity Bank is actively hiring top talent to drive its FinTech initiatives, creating exciting career opportunities in the heart of Zimbabwe’s growing digital economy.

Job Overview

The Digital Payments Product Manager will lead the end‑to‑end lifecycle of Fidelity Bank’s digital payments products, including mobile wallets, QR‑code payments, and online transaction services. Reporting to the Head of Digital Banking, the successful candidate will collaborate with cross‑functional teams—technology, risk, compliance, marketing, and operations—to design, launch, and continuously improve innovative payment solutions that meet the evolving needs of customers. This role is pivotal in positioning Fidelity Bank as a market leader in FinTech, driving adoption, and ensuring a seamless, secure, and user‑friendly experience. For more information, visit Zimbabwe Job Search. The position offers a unique blend of strategic planning, product development, and market analysis, making it an ideal fit for professionals passionate about digital finance and eager to contribute to Zimbabwe Jobs growth.

Key Responsibilities

• Define product vision, roadmap, and go‑to‑market strategy for digital payments solutions.
• Conduct market research and competitive analysis to identify opportunities and threats in the Zimbabwe FinTech landscape.
• Collaborate with engineering and design teams to translate requirements into functional specifications and user stories.
• Lead product testing, pilot programs, and full‑scale launches, ensuring compliance with local regulations and security standards.
• Monitor product performance metrics, gather user feedback, and iterate to improve adoption and satisfaction.
• Work closely with risk and compliance departments to embed fraud prevention and AML controls.
• Develop pricing models, revenue forecasts, and business cases to support investment decisions.
• Partner with marketing to create compelling campaigns that drive awareness and usage of digital payment products.
• Provide training and support to internal sales and customer service teams.
• Stay abreast of emerging technologies, such as blockchain and AI, to explore innovative enhancements.

Required Skills

• Strong product management experience in digital payments or related FinTech services.
• Excellent analytical and problem‑solving abilities with a data‑driven mindset.
• Proficiency in agile methodologies and product development tools.
• Deep understanding of payment ecosystems, regulatory requirements, and security standards in Zimbabwe.
• Effective communication and stakeholder management skills.
• Ability to translate complex technical concepts into clear business value.
• Leadership qualities with a collaborative approach.
• Proficiency in English; knowledge of local languages is a plus.

Education

A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems, or a related discipline is required. Candidates with additional certifications such as Certified Scrum Product Owner (CSPO), PMP, or FinTech specialization will be given preference.

Experience

Minimum of five years of hands‑on product management experience, specifically within digital payments, mobile banking, or FinTech platforms. Experience working in a regulated financial environment in Zimbabwe or the broader Southern African region is highly desirable.

Salary

The role offers a competitive salary range of SSP 300,000 to SSP 500,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total compensation package.

Benefits

• Health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Flexible working hours and remote work options.
• Employee assistance program and wellness initiatives.
• Transportation allowance for commuting to the Shamva office.

Training

• On‑boarding program covering Fidelity Bank’s culture, systems, and compliance framework.
• Continuous professional development courses in product management, FinTech trends, and regulatory updates.
• Access to industry conferences and webinars.
• Mentorship from senior leaders in the Digital Banking division.

Working Environment

Fidelity Bank provides a modern, collaborative workspace in Shamva, equipped with state‑of‑the‑art technology and comfortable meeting areas. The culture emphasizes innovation, inclusivity, and continuous learning, encouraging employees to share ideas and take ownership of projects. As part of the bank’s commitment to sustainability, the office incorporates eco‑friendly practices and supports work‑life balance through flexible scheduling.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Fidelity Bank careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment at the Shamva office. Please ensure all documents are in PDF format and clearly labeled.

Equal Opportunity Statement

Fidelity Bank Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without regard to any protected characteristic.