International Freight Forwarding Coordinator Job Vacancy in Mutoko, Zimbabwe – Logistics and Supply Chain

Job Description

Position: International Freight Forwarding Coordinator

Company: DHL Global Forwarding Zimbabwe

Location: Mutoko, Zimbabwe

Experience: 3-5 years of experience in international freight forwarding and customs clearance

Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or related field

Employment Type: Full-time

Industry: Logistics and Supply Chain

Department: Operations

Salary: SSP 250,000 – 350,000 per month

Vacancies:1

Company Overview

DHL Global Forwarding is a world‑leading provider of air, ocean and road freight services, operating in more than 220 countries and territories. In Zimbabwe, DHL has built a reputation for reliable, end‑to‑end logistics solutions that connect local businesses to global markets. With a strong commitment to innovation, sustainability and customer satisfaction, DHL supports the growth of Zimbabwean enterprises by simplifying complex supply chains, ensuring timely delivery, and providing expert customs advisory services. As part of DHL’s extensive network, the Mutoko office plays a strategic role in serving the Midlands Province, facilitating trade for agricultural producers, manufacturers and retailers. This position offers a unique opportunity to contribute to a globally recognized brand while advancing your career in the dynamic logistics sector. Keywords: Zimbabwe Jobs, Jobs in Zimbabwe, Job Vacancy in Zimbabwe, Career Opportunities in Zimbabwe, Employment in Zimbabwe, Hiring in Zimbabwe.

Job Overview

The International Freight Forwarding Coordinator will manage the full lifecycle of export and import shipments, coordinating with carriers, customs authorities, and internal stakeholders to ensure seamless movement of goods. You will act as the primary point of contact for clients, providing proactive updates, troubleshooting issues, and delivering value‑added services such as cargo insurance and compliance consulting. This role demands a blend of operational expertise, strong communication skills, and a keen eye for detail to maintain DHL’s high standards of service excellence. For more information about DHL’s global operations, visit the main website. Additionally, explore regional opportunities on the partner site.

Key Responsibilities

• Coordinate and monitor international shipments from origin to destination, ensuring adherence to schedules and regulatory requirements.
• Prepare and verify export/import documentation, including commercial invoices, packing lists, certificates of origin, and customs declarations.
• Liaise with customs brokers, freight carriers, and inland transport providers to resolve delays, discrepancies, or compliance issues.
• Provide clients with accurate freight quotations, transit times, and status updates, fostering strong relationships and repeat business.
• Maintain shipment records in DHL’s internal systems, ensuring data integrity and timely reporting.
• Identify opportunities for process improvement, cost reduction, and service optimization within the freight forwarding workflow.
• Stay current with international trade regulations, sanctions, and industry best practices to mitigate risk.

Required Skills

• Strong knowledge of Incoterms, customs procedures, and international trade documentation.
• Excellent analytical and problem‑solving abilities, with a focus on detail orientation.
• Proficient in logistics software (e.g., DHL’s proprietary platforms, SAP, or similar ERP systems).
• Effective communication skills in English; proficiency in Shona or Ndebele is an advantage.
• Ability to manage multiple shipments simultaneously while meeting tight deadlines.
• Customer‑focused mindset with a commitment to delivering high‑quality service.

Education

A bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade or a related discipline is required. Relevant certifications such as FIATA, IATA, or customs brokerage qualifications are considered a plus.

Experience

Applicants should possess three to five years of hands‑on experience in international freight forwarding, customs clearance, or a similar logistics role. Experience working with multinational clients and exposure to multimodal transport (air, sea, road) will be highly valued.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based incentives and annual bonuses are part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave and public holidays.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and cross‑functional projects.

Training

• Onboarding program covering DHL’s operational standards, safety protocols and IT systems.
• Access to DHL’s internal learning portal for continuous professional development.
• Support for industry certifications such as FIATA, IATA or customs specialist courses.
• Mentorship from senior logistics managers and exposure to global best practices.

Working Environment

The Mutoko office provides a collaborative, fast‑paced environment where teamwork and innovation are encouraged. Employees benefit from modern facilities, reliable IT infrastructure, and a culture that values diversity, inclusion and continuous improvement. The role may involve occasional travel to client sites, ports or airports within Zimbabwe and neighboring countries.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the DHL careers portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected and given the chance to thrive regardless of gender, race, religion, age, disability or any other protected characteristic.