Hospitality Operations Manager Job Vacancy in Gbarnga, Liberia – Tourism & Hospitality

Job Description

Position: Hospitality Operations Manager

Company: Radisson Hotel Group

Location: Gbarnga, Liberia

Experience: 5-7 years

Education: Bachelor’s Degree in Hospitality Management

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Operations

Salary: 450,000 – 750,000 SSP

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, dedicated to providing exceptional guest experiences through innovation, service excellence, and sustainable practices. As we expand our footprint across West Africa, we are looking for top-tier talent to join our growing team. Our mission is to create unforgettable moments for every traveler, whether they are visiting for business or leisure. We pride ourselves on a culture of inclusivity, professional growth, and high standards of operational efficiency. By joining our team, you become part of a worldwide network of hospitality professionals committed to excellence. We offer a dynamic environment where creativity and leadership are encouraged, ensuring that our guests always receive the highest level of care and attention. As we continue to grow, we remain focused on integrating local culture with international standards, making us a premier choice for travelers in the region.

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Job Overview

We are seeking a highly motivated and experienced Hospitality Operations Manager to lead our team in Gbarnga. This role is critical to the success of our local operations, ensuring that every department—from front desk to housekeeping and food and beverage—functions seamlessly to meet our global standards. The successful candidate will be responsible for overseeing daily operations, managing staff performance, and implementing strategic initiatives to enhance guest satisfaction and profitability. This is a high-impact role that requires a blend of strategic planning and hands-on management. You will be tasked with maintaining the highest levels of service quality while managing budgets, optimizing resources, and ensuring compliance with all local and international hospitality regulations. This position offers a unique opportunity to shape the hospitality landscape in Liberia and contribute to the success of a world-renowned brand.

Key Responsibilities

• Oversee daily hotel operations to ensure maximum guest satisfaction and operational efficiency.
• Manage and mentor department heads to foster a culture of excellence and accountability.
• Implement and monitor standard operating procedures (SOPs) across all departments.
• Manage departmental budgets and control costs to ensure optimal profitability.
• Conduct regular quality audits to ensure compliance with Radisson brand standards.
• Coordinate with the sales and marketing team to drive occupancy and revenue growth.
• Resolve guest complaints and issues promptly and professionally to maintain high ratings.
• Ensure all health, safety, and security protocols are strictly followed by all staff members.

Required Skills

• Advanced leadership and team management capabilities.
• In-depth knowledge of hospitality management software and property management systems (PMS).
• Strong financial acumen and experience in budget management and cost control.
• Excellent verbal and written communication skills in English.
• Exceptional problem-solving and decision-making abilities under pressure.
• Strong interpersonal skills to interact with diverse guests and staff.
• Ability to manage multiple priorities in a fast-paced environment.

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Education

A Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field is mandatory. Professional certifications in hospitality management or hotel operations are highly preferred and will be considered an advantage during the selection process.

Experience

Candidates must possess a minimum of 5 to 7 years of experience in hospitality operations, with at least 3 years in a supervisory or managerial role within a luxury or mid-scale hotel environment. Proven experience in managing large teams and overseeing complex operational workflows is essential for success in this role.

Salary

The offered salary for this position ranges from 450,000 SSP to 750,000 SSP per annum, depending on the candidate’s experience, qualifications, and performance during the interview process.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness insurance package.
• Opportunities for international training and career advancement within the group.
• Paid time off and various leave entitlements.
• Employee discounts at Radisson properties worldwide.

Training

• Continuous professional development programs in leadership and management.
• Brand-specific training on service excellence and operational standards.
• Advanced hospitality technology and software training.
• Customer service excellence workshops.

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Working Environment

The working environment is fast-paced, dynamic, and highly interactive. You will spend a significant portion of your time on the floor, interacting with guests and staff, as well as in an office setting for administrative and strategic tasks. The role requires flexibility, including working weekends and holidays, to ensure the hotel’s continuous operation. We provide a professional and supportive atmosphere that encourages teamwork and continuous learning.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience and why they are a good fit for Radisson Hotel Group. Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for the interview stage. This is a premier job vacancy in Liberia for those seeking career opportunities in Liberia.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are hiring in Liberia and welcome applications from all qualified candidates.