Hospitality Guest Relations Specialist Job Vacancy in Zwedem, Liberia – Tourism & Hospitality

Hospitality Supervisor
Zwedem
July 25, 2026
Full Time
Apply Now

Job Description

Position: Hospitality Guest Relations Specialist

Company: Radisson Hotel Group

Location: Zwedem, Liberia

Experience: 3-5 years

Education: Bachelor’s Degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Tourism & Hospitality

Department: Front Office Operations

Salary: 45,000 SSP – 65,000 SSP

Vacancies: 1

Company Overview

Radisson Hotel Group is a global leader in the hospitality sector, operating a diverse portfolio of hotels ranging from luxury resorts to upscale business hotels. Our mission is to provide exceptional service that makes every guest feel special. As we expand our footprint across West Africa, we are looking for dedicated professionals to join our growing team. We pride ourselves on a culture of excellence, innovation, and deep-rooted hospitality. Working with us means being part of a world-class organization that values diversity, integrity, and a passion for service. We are currently creating new career opportunities in Liberia to support our regional expansion and commitment to local talent development.

For more information on our global operations, please visit https://zimbabwejobsearch.com.

Job Overview

The Hospitality Guest Relations Specialist plays a critical role in ensuring that every guest has a memorable and seamless experience from arrival to departure. This position is the face of the hotel, acting as the primary point of contact for guest inquiries, feedback, and special requests. You will be responsible for managing guest preferences, resolving issues with grace, and coordinating with various departments to ensure all guest needs are met proactively. This is an ideal role for a professional who thrives in a fast-paced environment and possesses exceptional interpersonal skills. As we continue hiring in Liberia, this role is vital to maintaining the high standards of the Radisson brand in the Zwedem region.

Key Responsibilities

  • Greet guests upon arrival and facilitate a smooth check-in and check-out process.
  • Act as the primary liaison between guests and hotel departments to fulfill special requests.
  • Proactively identify potential guest issues and resolve them before they escalate.
  • Maintain detailed guest profiles to personalize future stays and enhance loyalty.
  • Coordinate with housekeeping and food and beverage teams to ensure room readiness and dining preferences.
  • Manage guest feedback and documentation through the property management system.
  • Assist in organizing VIP arrivals and ensuring all amenities are prepared according to brand standards.

Required Skills

  • Exceptional verbal and written communication skills in English.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
  • High level of emotional intelligence and cultural sensitivity.
  • Strong organizational skills and attention to detail.
  • Ability to multitask in a high-volume environment.

Education

A Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is required. Certifications in Customer Service Excellence are highly desirable.

Experience

Candidates must have a minimum of 3 to 5 years of experience in a front-of-house or guest relations role within a luxury or upscale hotel environment. Proven experience in handling complex guest complaints and managing VIP relations is essential.

Salary

The monthly salary for this position ranges from 45,000 SSP to 65,000 SSP, depending on experience and qualifications. This is a competitive package designed to attract top-tier talent in the region.

Benefits

  • Comprehensive health and wellness insurance package.
  • Performance-based annual bonuses.
  • Discounts on hotel stays and dining at Radisson properties worldwide.
  • Paid time off and sick leave.
  • Opportunities for international transfers within the group.

Explore more job vacancy in Tanzania here: https://tanzaniajobsearch.com/job-vacancy-tanzania/.

Training

  • Brand-specific service excellence training.
  • Advanced Property Management System (PMS) training.
  • Conflict resolution and de-escalation workshops.
  • Leadership development programs for high-performing staff.

Working Environment

The working environment is dynamic, professional, and highly interactive. You will spend the majority of your time in the hotel lobby and front office areas, interacting with a diverse range of international and local guests. The role requires flexibility, including working weekends, evenings, and holidays, to ensure continuous coverage for our guests. This is a high-energy role that requires standing for extended periods and maintaining a polished, professional appearance at all times.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Please ensure all documents are in PDF format. We are looking for candidates who demonstrate a genuine passion for hospitality and a commitment to excellence. For more career opportunities in Liberia, keep an eye on our local listings.

Check out other vacancies in the Gambia: https://gambiajobsearch.com/job-vacancy-gambia/.

Equal Opportunity Statement

Radisson Hotel Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs, without regard to race, religion, color, national origin, gender, sexual orientation, age, or disability status. We encourage applications from all qualified individuals seeking employment in Liberia.