Digital Payments Product Manager Job Vacancy in Masvingo, Zimbabwe – FinTech

Job Description

Position:Digital Payments Product Manager

Company:First Capital Bank

Location:Masvingo, Zimbabwe

Experience:5+ years in product management, digital payments

Education:Bachelor’s degree in Business, Finance, Computer Science or related field

Employment Type:Full-time

Industry:FinTech

Department:Product Management

Salary:SSP 350,000 – 500,000 per month

Vacancies:1

Company Overview

First Capital Bank is a leading financial institution in Zimbabwe, recognized for its innovative approach to banking and commitment to digital transformation. With a robust network of branches and a growing digital footprint, the bank serves millions of customers across urban and rural areas. The organization prides itself on fostering a culture of excellence, integrity, and customer‑centricity, making it a top choice for professionals seeking dynamic career opportunities in Zimbabwe.

As part of its strategic vision, First Capital Bank is expanding its FinTech capabilities to deliver seamless, secure, and instant payment solutions. The bank’s investment in cutting‑edge technology platforms positions it at the forefront of the digital payments landscape, creating a fertile environment for talent to thrive. This commitment to innovation aligns with the broader goal of enhancing financial inclusion and driving economic growth in Zimbabwe.

First Capital Bank’s reputation for stability, regulatory compliance, and community engagement makes it an attractive employer for individuals who aspire to make a meaningful impact. The bank’s collaborative work environment encourages continuous learning, professional development, and the pursuit of excellence, ensuring that employees are well‑equipped to meet the evolving demands of the FinTech sector.

Job Overview

The Digital Payments Product Manager will lead the end‑to‑end lifecycle of First Capital Bank’s digital payment products, including mobile wallets, online transaction platforms, and API‑based services. Reporting to the Head of Digital Innovation, the role involves defining product strategy, gathering market insights, and translating customer needs into feature‑rich, secure, and user‑friendly solutions. This position plays a pivotal role in driving adoption, enhancing user experience, and ensuring regulatory compliance within the rapidly evolving FinTech ecosystem.

In this role, you will collaborate with cross‑functional teams such as engineering, design, compliance, marketing, and operations to deliver high‑impact products that meet both business objectives and customer expectations. You will also monitor product performance, analyze data trends, and iterate on features to maintain a competitive edge in the market. The Digital Payments Product Manager will be instrumental in positioning First Capital Bank as a leader in digital payments across Zimbabwe, contributing to the broader goal of financial inclusion.

Key success factors include a deep understanding of digital payment ecosystems, strong analytical capabilities, and the ability to navigate complex regulatory environments while delivering innovative solutions that resonate with the local market.

Key Responsibilities

• Define and execute the product roadmap for digital payment solutions, aligning with business goals and market demand.
• Conduct market research, competitor analysis, and customer interviews to identify opportunities and pain points.
• Collaborate with engineering and design teams to translate requirements into functional specifications and user stories.
• Ensure product compliance with Reserve Bank of Zimbabwe regulations, AML/KYC standards, and data security protocols.
• Monitor product performance metrics, conduct A/B testing, and implement data‑driven enhancements.
• Lead go‑to‑market strategies, including pricing, promotion, and partnership development.
• Manage product lifecycle from concept through launch, post‑launch monitoring, and continuous improvement.
• Provide regular updates to senior leadership on product status, risks, and opportunities.

Required Skills

• Strong knowledge of digital payments, mobile wallets, and API integration.
• Proven experience in product management within FinTech or banking environments.
• Excellent analytical and problem‑solving abilities, with proficiency in data analytics tools.
• Ability to translate complex technical concepts into clear business value.
• Exceptional communication and stakeholder management skills.
• Understanding of Zimbabwean financial regulations and compliance requirements.
• Agile methodology experience and familiarity with product development tools (e.g., JIRA, Confluence).

Education

A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Technology, or a related discipline is required. Advanced certifications such as Certified Scrum Product Owner (CSPO) or a Master’s degree in Business Administration are advantageous.

Experience

Minimum of five (5) years of product management experience, specifically within digital payments or FinTech solutions. Demonstrated success in launching and scaling payment products in emerging markets is highly desirable.

Salary

The compensation package ranges from SSP 350,000 to SSP 500,000 per month, commensurate with experience and qualifications. The package includes performance‑based incentives and benefits aligned with industry standards.

Benefits

• Competitive salary with quarterly performance bonuses.
• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.

Training

• Continuous professional development through workshops, certifications, and industry conferences.
• Access to internal FinTech labs and innovation hubs for hands‑on learning.
• Mentorship programs with senior leaders in digital banking.

Working Environment

First Capital Bank offers a modern, collaborative workspace in Masvingo, equipped with state‑of‑the‑art technology and flexible work arrangements. The culture emphasizes teamwork, innovation, and a commitment to delivering exceptional customer experiences.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. For detailed application instructions, please visit Zimbabwe Job Search. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

First Capital Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation.