Freight Operations Manager Job Vacancy in Chiredzi, Zimbabwe – Logistics & Transportation

Job Description

Position: Freight Operations Manager

Company: DHL Global Forwarding Zimbabwe

Location: Chiredzi, Zimbabwe

Experience: 5+ years in freight and logistics management

Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type: Full-time

Industry: Logistics & Transportation

Department: Operations

Salary: SSP 250,000 – SSP 400,000 per month

Vacancies:1

Company Overview

DHL Global Forwarding Zimbabwe is a leading international logistics provider with a strong presence across Africa. As part of the DHL Group, the company offers end‑to‑end supply chain solutions, air and ocean freight services, customs brokerage, and warehousing. Operating from major hubs including Harare, Bulawayo and now expanding into Chiredzi, DHL is committed to delivering reliable, innovative, and sustainable logistics services that support the growth of Zimbabwe’s trade and industry. The Chiredzi hub serves as a strategic gateway for agricultural exports, mining inputs, and cross‑border freight to neighboring Mozambique and South Africa, making it an essential node in the country’s logistics network. Joining DHL means becoming part of a global brand that values safety, customer focus, and continuous improvement, while contributing to the economic development of Zimbabwe.

Job Overview

The Freight Operations Manager will lead the day‑to‑day freight handling activities at the Chiredzi hub, ensuring seamless coordination of inbound and outbound shipments, compliance with customs regulations, and adherence to DHL’s high service standards. This role is pivotal in optimizing transport routes, managing carrier relationships, and driving operational efficiency across air, sea, and road freight modes. The successful candidate will work closely with the regional Operations Director, sales teams, and external partners to deliver cost‑effective solutions that meet the evolving needs of customers in the agriculture, mining, and manufacturing sectors. This position offers a unique opportunity to shape logistics strategy in a fast‑growing market while advancing your career within a world‑renowned organization.

Key Responsibilities

• Oversee all freight operations at the Chiredzi hub, including cargo acceptance, consolidation, documentation, and dispatch.
• Develop and implement efficient routing plans to minimize transit time and cost while maintaining service quality.
• Manage relationships with airlines, ocean carriers, trucking firms, and customs brokers to secure competitive rates and reliable capacity.
• Ensure compliance with Zimbabwean customs regulations, safety standards, and DHL’s internal SOPs.
• Monitor key performance indicators (KPIs) such as on‑time delivery, freight cost per unit, and cargo damage rates, and drive continuous improvement initiatives.
• Lead a team of freight coordinators, warehouse staff, and drivers, providing coaching, performance feedback, and career development support.
• Collaborate with sales and customer service teams to translate client requirements into operational plans.
• Prepare regular operational reports for senior management, highlighting trends, risks, and opportunities.
• Implement sustainability practices, including load optimization and carbon‑footprint reduction initiatives.
• Act as the primary point of contact during freight disruptions, coordinating contingency actions and communication with stakeholders.

Required Skills

• Strong knowledge of multimodal freight operations, customs procedures, and international trade regulations.
• Proven ability to negotiate contracts and rates with carriers and service providers.
• Excellent analytical skills with proficiency in logistics software and ERP systems.
• Leadership experience managing cross‑functional teams in a fast‑paced environment.
• Effective communication and stakeholder management abilities.
• Problem‑solving mindset with a focus on operational excellence.
• Fluency in English; knowledge of Shona or Ndebele is an advantage.

Education

The role requires a Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related discipline. Professional certifications such as Certified International Freight Forwarder (CIFF) or Lean Six Sigma are advantageous but not mandatory.

Experience

Applicants must have a minimum of five years of progressive experience in freight operations, preferably within a global logistics company. Experience managing a team and handling high‑volume cargo in an emerging market is highly valued.

Salary

The compensation package ranges from SSP 250,000 to SSP 400,000 per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and a retirement savings plan.

Benefits

• Comprehensive medical and dental coverage.
• Retirement savings scheme with employer contributions.
• Annual performance bonus linked to KPI achievement.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.

Training

• Onboarding program covering DHL’s global standards, safety protocols, and IT systems.
• Continuous learning opportunities through DHL’s internal Academy and external logistics courses.
• Leadership development workshops to enhance managerial competencies.

Working Environment

The Chiredzi hub offers a modern, secure facility equipped with state‑of‑the‑art handling equipment, real‑time tracking systems, and a collaborative workspace. Employees benefit from a safety‑first culture, flexible shift patterns, and a supportive team atmosphere that encourages innovation and accountability.

Application Process

Interested candidates should submit their application through the DHL careers portal. Please include a tailored CV and a cover letter outlining your relevant experience and motivation for the role. For more information about DHL’s commitment to career growth, visit our partner job portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Equal Opportunity Statement

DHL Global Forwarding Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy.