Senior Retail Operations Manager Job Vacancy in Monrovia, Liberia – Retail & Consumer Goods

Job Description

Position: Senior Retail Operations Manager

Company: Shoprite Holdings Ltd

Location: Monrovia, Liberia

Experience: 8+ years of retail leadership

Education: Bachelor’s Degree in Business Administration, Management, or related field

Employment Type: Full-time

Industry: Retail & Consumer Goods

Department: Operations

Salary: 45,000 – 65,000 SSP

Vacancies: 1

Company Overview

Shoprite Holdings Ltd is a leading international retail group with a massive footprint across the African continent. As a pioneer in the consumer goods sector, we pride ourselves on delivering high-quality products and exceptional service to millions of customers daily. Our mission is to provide value, variety, and convenience, ensuring that every shopping experience is seamless and satisfying. By leveraging advanced supply chain technologies and deep market insights, we have established ourselves as a dominant force in the retail landscape. We are constantly seeking talented professionals to join our growing team as we expand our presence in West Africa. This Job Vacancy in Liberia represents a significant milestone in our regional growth strategy, offering a chance to work with a world-class organization dedicated to excellence and innovation in the retail space.

As we continue to scale, we remain committed to fostering a culture of integrity, teamwork, and customer-centricity. Our operations are built on a foundation of robust logistics and a deep understanding of local consumer needs. For those looking for Career Opportunities in Liberia, Shoprite offers a stable and dynamic environment where professional growth is encouraged and rewarded. We believe that our people are our greatest asset, and we invest heavily in creating a workplace that promotes diversity, inclusion, and continuous improvement. Joining our team means becoming part of a legacy of retail excellence that spans decades and borders.

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Job Overview

The Senior Retail Operations Manager will play a pivotal role in overseeing the daily operations of our flagship retail outlets in Monrovia. This is a high-impact leadership position designed for a strategic thinker who can balance operational efficiency with superior customer service. You will be responsible for managing large-scale retail teams, optimizing inventory turnover, and ensuring that all store activities align with our global standards of excellence. This role requires a deep understanding of the Liberian market, including consumer behavior, local supply chain challenges, and competitive landscapes. As we continue our expansion, your ability to implement scalable processes and drive profitability will be essential to our success in the region.

This position is ideal for a seasoned professional who thrives in fast-paced environments and possesses a data-driven approach to decision-making. You will work closely with the regional supply chain, marketing, and finance departments to ensure a cohesive strategy that drives both top-line revenue and bottom-line efficiency. We are looking for a leader who can inspire staff, mentor junior managers, and maintain a high standard of operational discipline. If you are seeking Employment in Liberia within a prestigious multinational corporation, this role offers unparalleled professional challenges and rewards.

Key Responsibilities

• Oversee all aspects of retail operations, including store management, inventory control, and loss prevention.
• Develop and implement strategic operational plans to enhance store productivity and customer satisfaction.
• Manage and mentor a diverse team of department managers and frontline staff to ensure high performance.
• Monitor key performance indicators (KPIs) such as sales targets, shrinkage rates, and labor costs.
• Coordinate with the procurement and logistics teams to ensure optimal stock levels and minimize out-of-stock incidents.
• Ensure strict compliance with health, safety, and food handling regulations within all retail environments.
• Analyze sales data and market trends to provide actionable insights for inventory and promotional planning.
• Drive cost-optimization initiatives without compromising the quality of the customer experience.
• Lead the implementation of new retail technologies and point-of-sale (POS) systems.

Required Skills

• Proven expertise in large-scale retail management and operational strategy.
• Strong leadership and people management skills with a track record of developing talent.
• Exceptional analytical skills with the ability to interpret complex financial and operational data.
• Advanced knowledge of inventory management systems and supply chain logistics.
• Excellent communication and interpersonal skills to interact with stakeholders at all levels.
• Proficiency in retail management software and Microsoft Office Suite.
• Strong problem-solving abilities and the capacity to make decisions under pressure.
• Deep understanding of consumer trends and retail marketing principles.

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Education

Candidates must possess a minimum of a Bachelor’s degree in Business Administration, Retail Management, Logistics, or a related field from a recognized institution. An MBA or a professional certification in Retail Management (such as those offered by the Retail Industry Leaders Association) will be considered a significant advantage. Continuous academic engagement and professional development are highly valued within our organization.

Experience

A minimum of 8 years of progressive experience in retail operations is required, with at least 4 years in a senior management or regional leadership role. Successful candidates will have demonstrated experience managing multi-unit operations or large-scale flagship stores. Experience working within the West African market or in a similar emerging economy is highly preferred. We are looking for individuals who have a proven track record of driving revenue growth and managing complex operational challenges in a high-volume retail setting.

Salary

The offered salary for this position ranges from 45,000 to 65,000 SSP per month, depending on the candidate’s experience, qualifications, and performance during the interview process. This competitive package reflects the seniority and responsibility of the role.

Benefits

• Comprehensive health and wellness insurance package.
• Performance-based annual bonuses and incentives.
• Generous paid time off and leave entitlements.
• Opportunities for international career progression within the Shoprite Group.
• Employee discounts on a wide range of company products.
• Retirement savings plan and financial wellness support.

Training

• Comprehensive onboarding program covering company culture and operational standards.
• Leadership development workshops and executive coaching.
• Advanced training on retail technology and data analytics tools.
• Continuous professional development opportunities through our internal learning academy.

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Working Environment

The working environment is dynamic, fast-paced, and highly collaborative. As a Senior Retail Operations Manager, you will split your time between corporate office settings and active retail floor environments. You will be expected to be highly mobile, visiting various store locations to ensure operational consistency. While the role is primarily based in Monrovia, the nature of the work requires adaptability to different store layouts and local operational nuances. We maintain a professional, high-energy atmosphere where excellence is expected and celebrated. Hiring in Liberia is a key part of our mission to build a robust local leadership pipeline.

Application Process

Interested candidates who meet the specified requirements are invited to submit their updated CV and a detailed cover letter through our official recruitment portal. Please ensure that your application clearly outlines your relevant experience in retail leadership and your achievements in driving operational efficiency. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for the initial interview stage. We encourage all qualified individuals to apply for this exciting Job Vacancy in Liberia.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, sex, gender, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by local employment laws. We believe that a diverse workforce drives innovation and better serves our customers across the globe.