International Freight Operations Supervisor Job Vacancy in Victoria Falls, Zimbabwe – Logistics & Supply Chain

Job Description

Position:International Freight Operations Supervisor

Company:DHL Global Forwarding Zimbabwe

Location:Victoria Falls, Zimbabwe

Experience:5+ years in international freight forwarding and logistics operations

Education:Bachelor’s degree in Supply Chain Management, Logistics, Business Administration or related field

Employment Type:Full-time

Industry:Logistics & Supply Chain

Department:Operations

Salary:SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

DHL Global Forwarding Zimbabwe is a leading provider of international air and ocean freight services, offering end‑to‑end supply chain solutions across Africa. With a strong presence in Victoria Falls, the company connects local manufacturers, exporters, and importers to global markets, ensuring timely and secure movement of goods. As part of the DHL Group, the organization adheres to the highest standards of reliability, sustainability, and customer service, making it a preferred partner for businesses seeking efficient logistics solutions. The company’s commitment to innovation and continuous improvement creates a dynamic environment where employees can grow their careers while contributing to Zimbabwe’s economic development. This role supports DHL’s mission to deliver excellence in logistics, reinforcing the importance of Zimbabwe Jobs and career opportunities in the region.

Job Overview

The International Freight Operations Supervisor will lead a team of freight coordinators, overseeing the planning, execution, and monitoring of international shipments through air, sea, and road networks. The role involves close collaboration with customs authorities, carriers, and internal stakeholders to ensure compliance, cost‑effectiveness, and on‑time delivery. The supervisor will also drive process improvements, implement technology solutions, and maintain high service standards that align with DHL’s global best practices. For more information about DHL’s presence in Zimbabwe, visit https://zimbabwejobsearch.com/. This position offers a unique opportunity to influence the logistics landscape in Victoria Falls and contribute to the growth of trade in the region, making it a prime example of Jobs in Zimbabwe and Employment in Zimbabwe.

Key Responsibilities

• Supervise daily freight operations, ensuring accurate documentation, customs clearance, and timely dispatch of shipments.
• Coordinate with international carriers, freight forwarders, and local agents to optimize routing and cost efficiency.
• Monitor key performance indicators (KPIs) such as on‑time delivery, cost per shipment, and customer satisfaction, and implement corrective actions when needed.
• Lead a team of freight coordinators, providing coaching, performance feedback, and career development support.
• Ensure compliance with Zimbabwean customs regulations, international trade laws, and DHL’s internal policies.
• Develop and maintain standard operating procedures (SOPs) for freight handling, risk management, and incident reporting.
• Collaborate with sales and customer service teams to address client inquiries, resolve issues, and enhance service levels.
• Utilize DHL’s logistics software platforms to track shipments, generate reports, and forecast capacity requirements.
• Identify opportunities for process automation and digital transformation to improve operational efficiency.
• Prepare regular operational reports for senior management and contribute to strategic planning initiatives.

Required Skills

• Strong knowledge of international freight forwarding, customs clearance, and multimodal transportation.
• Excellent leadership and team management abilities with a focus on coaching and development.
• Proficiency in logistics management software (e.g., DHL Resilience360, SAP TM) and Microsoft Office Suite.
• Analytical mindset with the ability to interpret data, generate insights, and drive continuous improvement.
• Effective communication and negotiation skills for dealing with carriers, clients, and regulatory bodies.
• Problem‑solving orientation and ability to work under pressure in a fast‑paced environment.
• Attention to detail and strong organizational capabilities.
• Commitment to safety, compliance, and sustainability standards.

Education

A Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, International Trade, or a related discipline is required. Professional certifications such as Certified International Freight Forwarder (CIFF) or Certified Supply Chain Professional (CSCP) are advantageous.

Experience

Minimum of five (5) years of progressive experience in international freight forwarding or logistics operations, with at least two (2) years in a supervisory or team‑lead role. Experience working with customs authorities in Zimbabwe and familiarity with regional trade agreements are highly valued.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave, sick leave, and public holidays.
• Employee assistance program and wellness initiatives.
• Travel allowance for business trips and relocation support if applicable.

Training

• Onboarding program covering DHL’s global standards, safety protocols, and system training.
• Continuous professional development through internal workshops, e‑learning platforms, and external certifications.
• Leadership development courses to enhance supervisory and managerial competencies.

Working Environment

The role is based at DHL’s modern logistics hub in Victoria Falls, featuring state‑of‑the‑art warehousing facilities, advanced tracking systems, and a collaborative open‑plan office. Employees benefit from a multicultural team, a safety‑first culture, and a supportive environment that encourages innovation and work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the company’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, respected, and given the opportunity to thrive regardless of gender, race, religion, or background. This commitment aligns with our broader goal of fostering career opportunities in Zimbabwe and supporting sustainable economic growth.