Customer Experience Specialist Job Vacancy in Ganta, Liberia – Telecommunications | Orange Liberia

Customer
Ganta
July 27, 2026
Full Time
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Job Description

Position: Customer Experience Specialist

Company: Orange Liberia

Location: Ganta, Liberia

Experience: 3-5 years

Education: Bachelor’s Degree

Employment Type: Full-time

Industry: Telecommunications

Department: Customer Relations

Salary: 15,000 SSP – 25,000 SSP

Vacancies: 1

Company Overview

Orange Liberia is a leading telecommunications provider dedicated to connecting people across the nation through innovative mobile and digital solutions. As a subsidiary of a global leader in the telecom sector, we prioritize digital transformation and high-quality service delivery. We are committed to bridging the digital divide in Liberia by providing accessible, reliable, and affordable communication tools. Our mission is to empower individuals and businesses through cutting-edge technology and exceptional service standards. We foster a culture of innovation, inclusivity, and excellence, ensuring that every interaction with our brand adds value to the lives of our customers. As we expand our footprint in the region, we continue to seek talented professionals who are passionate about technology and customer satisfaction. Explore more career opportunities in the region here.

Job Overview

We are currently seeking a highly motivated and empathetic Customer Experience Specialist to join our growing team in Ganta. This role is critical to our mission of maintaining high levels of customer satisfaction and loyalty. The successful candidate will be responsible for analyzing customer interactions, identifying pain points, and implementing strategies to enhance the overall user journey. This is not just a support role; it is a strategic position designed to influence how our services are perceived and utilized by the Liberian public. You will act as the voice of the customer within the organization, ensuring that our product development and service protocols align with user needs. This job vacancy in Liberia offers a unique chance to work at the intersection of technology and human connection, driving meaningful change in the telecommunications landscape. If you are looking for employment in Liberia that offers professional growth and the chance to shape the future of digital connectivity, this is the role for you.

Key Responsibilities

  • Analyze customer feedback and usage patterns to identify areas for service improvement.
  • Develop and implement customer retention strategies to minimize churn rates.
  • Collaborate with the technical team to resolve complex service delivery issues.
  • Monitor customer satisfaction metrics and report findings to senior management.
  • Design and execute customer engagement programs across digital and physical channels.
  • Act as a liaison between the customer and the product development department.
  • Ensure all customer interactions adhere to the company’s global quality standards.

Required Skills

  • Advanced communication and interpersonal skills.
  • Proficiency in data analysis and CRM software.
  • Strong problem-solving and conflict-resolution abilities.
  • Deep understanding of telecommunications products and services.
  • Ability to work effectively in a fast-paced, multicultural environment.
  • Excellent time management and organizational skills.

Education

A Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is required for this position.

Experience

Candidates must possess a minimum of 3 to 5 years of experience in customer relationship management, service design, or a similar role within the telecommunications or technology sector.

Salary

The monthly salary for this position ranges from 15,000 SSP to 25,000 SSP, depending on experience and performance metrics.

Benefits

  • Comprehensive health and wellness insurance.
  • Performance-based annual bonuses.
  • Professional development and certification opportunities.
  • Commuter allowance and meal subsidies.
  • Paid time off and sick leave.

Training

New hires will undergo a rigorous onboarding program covering Orange’s global service standards. Check our training resources for more info. We also provide continuous learning modules to keep you updated on the latest digital trends and customer psychology techniques.

Working Environment

The working environment in Ganta is dynamic and collaborative. You will work in a modern office setting that encourages teamwork and open communication. While the role is primarily office-based, occasional travel to regional hubs may be required to understand local market nuances. We pride ourselves on being a top choice for hiring in Liberia, offering a supportive atmosphere where every voice is heard.

Application Process

Interested candidates should submit their updated CV and a cover letter detailing their relevant experience through our official recruitment portal. Visit our portal to apply today. Please ensure all documents are submitted in PDF format. Only shortlisted candidates will be contacted for the interview stage.

Equal Opportunity Statement

Orange Liberia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, or disability. We encourage all qualified candidates to apply for these Liberia jobs.