Store Operations Manager Job Vacancy in Masvingo, Zimbabwe – Retail

Job Description

Position:Store Operations Manager

Company:Shoprite Zimbabwe

Location:Masvingo, Zimbabwe

Experience:5+ years of retail management experience

Education:Bachelor’s degree in Business Administration or related field

Employment Type:Full-time

Industry:Retail

Department:Operations

Salary:SSP 300,000 – 500,000 per month

Vacancies:1

Company Overview

Shoprite Zimbabwe is a leading retail chain operating across Southern Africa, known for its commitment to affordable quality products and community engagement. With a strong presence in major cities and growing footprints in regional hubs like Masvingo, the company delivers a diverse range of groceries, fresh produce, and household essentials. As part of its expansion strategy, Shoprite Zimbabwe focuses on creating sustainable employment opportunities, fostering local supplier partnerships, and enhancing customer experiences. This dedication makes it a top employer for ambitious professionals seeking career growth in the dynamic retail sector of Zimbabwe.

Job Overview

The Store Operations Manager will oversee all aspects of store performance in Masvingo, ensuring operational excellence, profitability, and superior customer service. This role involves strategic planning, staff leadership, inventory control, and compliance with corporate standards. The successful candidate will collaborate closely with regional managers, suppliers, and the corporate headquarters to drive sales growth and maintain brand reputation. For more information about Shoprite’s career opportunities, visit Zimbabwe Job Search and explore the vibrant retail landscape.

Key Responsibilities

• Lead daily store operations, including sales, merchandising, and customer service initiatives.
• Develop and implement action plans to achieve sales targets and improve profit margins.
• Manage inventory levels, conduct stock audits, and coordinate with supply chain teams to minimize shrinkage.
• Recruit, train, coach, and evaluate store staff to build a high‑performing team.
• Ensure compliance with health, safety, and regulatory standards specific to the retail environment.
• Analyze performance metrics, prepare reports, and present insights to senior management.
• Drive promotional activities and visual merchandising to enhance the shopping experience.

Required Skills

• Strong leadership and people management abilities.
• Excellent analytical and problem‑solving skills.
• Proficiency in retail management software and Microsoft Office Suite.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused mindset with a passion for service excellence.

Education

A Bachelor’s degree in Business Administration, Retail Management, or a related discipline is required. Relevant certifications in supply chain or store management are advantageous.

Experience

Minimum of five years in a supervisory or managerial role within a retail environment, preferably overseeing a multi‑department store. Demonstrated success in achieving sales growth and operational efficiency is essential.

Salary

The position offers a competitive salary range of SSP 300,000 to 500,000 per month, commensurate with experience and performance, along with performance‑based incentives.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan.
• Employee discount on store merchandise.
• Paid annual leave and public holidays.
• Professional development and career advancement programs.

Training

• Comprehensive onboarding program covering company policies, systems, and customer service standards.
• Ongoing leadership workshops and retail management certifications.
• Access to e‑learning platforms for continuous skill enhancement.

Working Environment

The role is based in a modern, well‑equipped store in Masvingo, offering a collaborative atmosphere where teamwork and innovation are encouraged. Employees benefit from a safe, inclusive workplace that values diversity and community involvement.

Application Process

Interested candidates should submit their updated CV through the online portal on the company’s career page. Applications will be reviewed by the recruitment team, and shortlisted applicants will be contacted for interviews.

Equal Opportunity Statement

Shoprite Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, or background.