Retail Operations Analyst Job Vacancy in Harare, Zimbabwe – Retail

Job Description

Position: Retail Operations Analyst

Company: Shoprite Holdings Ltd

Location: Harare, Zimbabwe

Experience: 2-4 years in retail analytics or operations

Education: Bachelor’s degree in Business Administration, Retail Management, or related field

Employment Type: Full-time

Industry: Retail

Department: Operations

Salary: SSP 180,000 – 250,000 per month

Vacancies:1

Company Overview

Shoprite Holdings Ltd is a leading pan‑African retailer with a strong presence across Southern Africa, including a network of supermarkets and hypermarkets in Zimbabwe. Known for offering quality products at affordable prices, Shoprite has built a reputation for community engagement, sustainable sourcing, and innovative retail solutions. As part of its expansion strategy, the company continuously invests in data‑driven decision making to enhance customer experience and operational efficiency. Joining Shoprite means becoming part of a dynamic team that values diversity, career growth, and a commitment to excellence in the retail sector. This role contributes directly to the company’s mission of delivering value to Zimbabwe Jobs seekers and strengthening its market position.

Job Overview

The Retail Operations Analyst will play a pivotal role in analysing store performance, inventory trends, and customer purchasing patterns across Shoprite’s Harare locations. By translating data into actionable insights, the analyst will support store managers, supply chain teams, and senior leadership in making informed decisions that drive sales, reduce waste, and improve overall profitability. This position offers a unique opportunity to work at the intersection of analytics and retail operations, contributing to the broader goal of creating rewarding career opportunities in Zimbabwe. For more information about the company and its vision, visit Zimbabwe Job Search.

Key Responsibilities

• Collect, clean, and analyse sales, inventory, and foot‑traffic data from multiple store locations.
• Develop and maintain dashboards that monitor key performance indicators (KPIs) such as sell‑through rates, stock‑outs, and gross margin.
• Collaborate with store managers to identify operational bottlenecks and recommend process improvements.
• Provide weekly and monthly performance reports to senior management, highlighting trends and actionable recommendations.
• Support merchandising teams by analysing product assortment performance and suggesting optimal shelf placement.
• Assist the supply chain department in forecasting demand and optimizing replenishment cycles.
• Conduct ad‑hoc analyses for promotional events, new store openings, and market expansion initiatives.
• Ensure data integrity and compliance with internal data governance standards.

Required Skills

• Proficiency in data analysis tools such as Microsoft Excel, Power BI, Tableau, or similar.
• Strong analytical mindset with the ability to interpret complex data sets.
• Excellent communication skills for presenting findings to non‑technical stakeholders.
• Attention to detail and a problem‑solving attitude.
• Knowledge of retail operations, inventory management, and merchandising concepts.
• Ability to work independently and as part of a cross‑functional team.

Education

A Bachelor’s degree in Business Administration, Retail Management, Economics, Statistics, or a related discipline is required. Candidates with certifications in data analytics or business intelligence are highly regarded.

Experience

Applicants should have 2‑4 years of relevant experience in retail analytics, operations analysis, or a similar role within the retail or consumer goods industry. Experience with large‑scale retail data and familiarity with point‑of‑sale (POS) systems will be advantageous.

Salary

The compensation package ranges from SSP 180,000 to SSP 250,000 per month, commensurate with experience and qualifications. The salary is complemented by performance‑based bonuses and other incentives aligned with the company’s success.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Employee discount across all Shoprite stores in Zimbabwe.
• Paid annual leave and statutory holidays.
• Transportation allowance for commuting to store locations.

Training

• On‑boarding program that introduces company culture, systems, and processes.
• Continuous professional development workshops on data analytics, retail trends, and leadership.
• Access to online learning platforms for skill enhancement.

Working Environment

The role is based in the modern Shoprite corporate office in Harare, offering a collaborative open‑plan workspace equipped with the latest technology. Employees enjoy a supportive atmosphere that encourages innovation, knowledge sharing, and work‑life balance. The company promotes a culture of inclusivity, where diverse perspectives are valued and career progression is based on merit.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the company’s careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Shoprite Holdings Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.