Insurance Claims Analyst Job Vacancy in Gokwe, Zimbabwe – Insurance

Job Description

Position:Insurance Claims Analyst

Company:Sanlam Zimbabwe

Location:Gokwe, Zimbabwe

Experience:2-4 years in insurance claims handling

Education:Bachelor’s degree in Finance, Business Administration, or related field

Employment Type:Full-time

Industry:Insurance

Department:Claims Management

Salary:SSP 250,000 – SSP 350,000 per month

Vacancies:1

Company Overview

Sanlam Zimbabwe is a leading provider of insurance and financial services across the nation, offering a comprehensive portfolio that includes life, health, motor, and property insurance. With a legacy spanning over three decades, Sanlam has built a reputation for reliability, customer centricity, and innovative risk solutions. The company operates in major urban centres and rural districts, ensuring that both individuals and businesses have access to quality coverage. As part of the broader Sanlam Group, the Zimbabwe subsidiary benefits from global expertise, robust financial backing, and cutting‑edge technology platforms that enhance claim processing efficiency and customer satisfaction.

Sanlam Zimbabwe is committed to fostering a culture of integrity, continuous learning, and community involvement. The organisation actively supports local development initiatives, financial literacy programmes, and sustainable business practices. By joining Sanlam, employees become part of a dynamic team that values diversity, encourages professional growth, and contributes to the economic resilience of Zimbabwe. This role offers a unique opportunity to engage with a forward‑thinking insurer that is actively expanding its footprint in the Midlands region, particularly in Gokwe.

Job Overview

The Insurance Claims Analyst will play a pivotal role in evaluating, processing, and resolving insurance claims submitted by policyholders. Working within the Claims Management Department, the analyst will assess claim validity, coordinate investigations, and ensure timely settlements in accordance with company policies and regulatory standards. This position requires strong analytical abilities, attention to detail, and excellent communication skills to interact with claimants, adjusters, and external partners.

Sanlam Zimbabwe is currently hiring in Zimbabwe and this vacancy is part of a broader initiative to strengthen its claims handling capacity in the Midlands. The successful candidate will contribute to improving claim turnaround times, enhancing customer experience, and supporting the company’s commitment to transparent and fair claim settlements. For more information, visit our careers page at https://zimbabwejobsearch.com/.

Key Responsibilities

• Review and evaluate incoming insurance claims for completeness and accuracy.
• Conduct investigations, including gathering documentation, interviewing claimants, and liaising with third‑party service providers.
• Determine claim eligibility based on policy terms, conditions, and applicable regulations.
• Prepare detailed claim reports and recommendations for approval or denial.
• Coordinate with the finance team to ensure accurate payment processing.
• Maintain up‑to‑date records in the claims management system, ensuring data integrity.
• Provide clear communication to policyholders regarding claim status, required documentation, and settlement timelines.
• Identify trends in claim submissions and recommend process improvements to reduce fraud and enhance efficiency.
• Collaborate with underwriters and risk managers to support product development insights.
• Adhere to all regulatory compliance requirements and internal audit standards.

Required Skills

• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Proficiency with claims management software and Microsoft Office Suite.
• Attention to detail and ability to manage multiple cases simultaneously.
• Customer‑focused mindset with the ability to handle sensitive situations diplomatically.
• Knowledge of Zimbabwean insurance regulations and industry best practices.
• Team player who can collaborate across departments.
• High level of integrity and ethical standards.

Education

• Bachelor’s degree in Finance, Business Administration, Law, or a related discipline.

Experience

• 2‑4 years of experience in insurance claims processing or a related field.
• Prior exposure to motor, property, or health insurance claims is advantageous.

Salary

The position offers a competitive salary range of SSP 250,000 to SSP 350,000 per month, reflecting the candidate’s experience and expertise. Performance‑based bonuses and annual reviews are part of the remuneration package, aligning with Sanlam Zimbabwe’s commitment to rewarding excellence.

Benefits

• Comprehensive health and life insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and statutory holidays.
• Employee assistance programme for personal and professional support.
• Opportunities for career advancement within the Sanlam Group.

Training

• On‑boarding programme covering company policies, claims software, and regulatory compliance.
• Continuous professional development workshops on risk assessment, fraud detection, and customer service excellence.
• Access to industry certifications and seminars sponsored by Sanlam.

Working Environment

Based in Gokwe, the role operates from a modern office equipped with reliable internet connectivity and collaborative workspaces. The team culture promotes open communication, mentorship, and a balanced work‑life approach. Employees benefit from a safe, inclusive environment that encourages innovation and respects diverse perspectives.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Sanlam Zimbabwe careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an in‑person assessment at the Gokwe office.

Equal Opportunity Statement

Sanlam Zimbabwe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued, regardless of gender, race, religion, or background. All qualified applicants will receive consideration for employment without discrimination.