lyoner maisiri

Developed and implemented quality assurance policies and procedures. • Provided corrective action recommendations to improve service quality. • Trained customer service agents on quality standards and procedures. • Designed and delivered customer service training sessions. • Conducted one-on-one coaching and feedback sessions. • Managed recruitment support, interviews, and onboarding.

Managed customer communications across multiple contact channels. • Assisted customers with banking verification and card applications. • Resolved banking and deposit-related customer queries. • Supervised banking customer consultants. • Escalated major issues requiring managerial intervention